Best User-Friendly Website

No one likes to pay for auto insurance, let alone shop for a policy. But Northeast Ohio's own Progressive makes the process as painless as it can be, according to readers. Whether it's browsing for a quote, filing a claim or reaching out to a customer service rep for any number of auto-related questions, Progressive is as friendly as they get on the web, which is something late founder Peter B. Lewis would be proud of, if he was browsing the web and not engaging in other recreational activities. Love or hate Flo, there's something comforting about being welcomed by a smiling face while dealing with the muck that is insurance.

Staff Pick: (Cleveland International Film Festival)