The Horseshoe Casino’s first days in business were bound to include a few kinks here and there. Would Mike Trivisonno’s poker table require delivery of fried chicken? Would he fetch his own?
But word inside Dan Gilbert’s palace is that the house is dealing with more than a few hiccups in its opening weeks — most notably that a ton of employees have already quit.
“People can’t handle it,” says one Horseshoe employee who asked not to be ratted out for talking to people of our dubious stock. “It’s the stress. It’s a lot of culture shock. A lot of people from all departments have already quit. It’s visibly noticeable and something we talk about.”
Many of the problems stem from the casino’s hiring philosophy, says the staffer. “The process was kind of like American Idol, which was cool. But even if you were experienced, you might have been turned down because they wanted to hire based on having an upbeat and positive attitude. There are people working here who had never even frequented a casino as a guest before.”
A second casino employee who also declined to be named confirms that workers are fleeing like Browns fans at halftime. Consensus is it’s the relatively inexperienced older folks who are cashing out early, and that plenty of workers are thoroughly enjoying themselves. But management isn’t exactly giving them reason to stay.
“Cage cashiers have had a serious problem with quitting because they’re keeping them way too long — 11-hour days,” says the employee. Even worse: Slot attendants work for $6 an hour plus tips, which have been all but nonexistent.
“I saw four people crying after they looked at their paychecks. Some people are really flipping their shit.
“A lot of people quit when they didn’t get the shifts they wanted, acting like it’s the first day of sixth grade and you’re picking your homeroom. It’s every department: dealers, cashiers, attendants, security.”
Dealers, in particular, have been flagged for not being polite enough, fast enough — even correct enough. “They just brought in 14 experienced dealers to deal with that.”
Rock Gaming says it’s casino business as usual.
“We intentionally staffed up,” says spokeswoman Jennifer Kulczycki. “Caesar’s has opened casinos before, and they know when you bring a new industry to a new market and people aren’t familiar with a 24/7 operation, you anticipate some attrition. Sixteen hundred is normal operating conditions, and we hired over 1,600.”
But even more troubling are emerging rumors that Horseshoe guests can’t get a timely beverage.
“The waitresses have been awful,” one worker says. “It takes over 20 minutes to get a drink. I’ve got customers asking me about their drink nonstop.”
So the place sucks?
“I love it. I’d be bored if I wasn’t doing this.”
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