Update: Here's the latest from Jeni's, in what can only be described as the perfect way to handle a crisis:
The all-hands-on-deck Listeria eradication effort continues at our production kitchen. World-class experts and our team are working together to ensure we get it all, finally and forever.
We are destroying more than 535,000 pounds (265 tons) of ice cream. That is 15 semi-truck loads or more than 300 pallets. We estimate that this recall will cost the company more than $2.5 million. The vast majority of the ice cream, if not all, will be taken to an anaerobic digester that will convert the dairy into electricity and a clean, natural soil fertilizer.
For the record, the lot number of the product that began this inquiry is 5-025-201 and is stamped on the bottom of the containers. The product is a pint of Dark Chocolate ice cream. We have been reluctant to release the specific flavor and batch number of the pint only because we did not want people to wrongly assume Listeria is not present in other flavors and batches.
We have since tested a number of pints and buckets. While all of our buckets and the vast majority of pints tested negative, Listeria was found in a pint of The Buckeye State ice cream (5-082-265), and Listeria might be present in other flavors as well. So let me be unmistakably clear: no one should be eating any of Jeni’s frozen products.
Finally, let me reiterate: we will not make or serve ice cream again until we can ensure it is 100% safe. Until we know more about reopening, we are going to continue to keep our heads down and to work hard to get this issue resolved. But know this: you’ll be hearing from us soon.
Original story posted 4/23/15: Jeni’s Splendid Ice Creams has initiated a voluntary recall of all ice creams, frozen yogurts, sorbets, and ice cream sandwiches for all flavors and containers because of the possible presence of Listeria monocytogenes. The company also is ceasing all sales and closing all scoop shops – including the one in Chagrin Falls – until all products are deemed 100-percent safe.
The contamination was discovered in a sample randomly collected by the Nebraska Department of Agriculture.
Jeni’s Splendid Ice Creams is not aware of any illness reports to date related to the recalled products. However, out of an abundance of caution, Jeni’s Splendid Ice Creams is taking this voluntary precautionary measure in order to ensure complete consumer safety.
“Our top priority is guaranteeing the safety of all consumers by taking every possible precaution,” says John Lowe, CEO of Jeni’s Splendid Ice Creams. “We have decided to recall everything currently on retailer shelves, and we are closing our scoop shops until we are 100-percent confident every item we sell is safe. We have called in experts to help us find the root cause. We will be working with our suppliers to determine if the bacteria was introduced by one of the ingredients we use. We will not reopen the kitchen until we can ensure the safety of our customers.”
The ice creams, frozen yogurts, sorbets, and ice cream sandwiches being recalled were distributed in the United States to retail outlets, including food service accounts and grocery markets, as well as online at jenis.com. This recall includes all products bearing the “Jeni’s” brand name.
Customers who have purchased any of the products are urged to dispose of them or return them to the store where they were purchased for an exchange or full refund, and consult with their physician regarding any medical questions.
Customers may also contact Jeni’s Splendid Ice Creams at 614-360-3905 between the hours of 9 am and 10 pm (E.D.T.) on April 23 and 24, from 9 am to 5 pm (E.D.T.) on April 25 and 26, and from 9 am to 5 pm (E.D.T.) on Mondays through Fridays thereafter. Jeni’s can also be contacted by email at firstname.lastname@example.org, and at jenis.com/recall.