So now the operators are making all passengers enter thru the front doors and pay their fares, dramatically slowing down the bus.— Headless Horsman 🎃 (@TomHorsman) October 31, 2017
A judge issued an opinion that challenges our fare enforcement process. While the city is considering its next steps, and RTA is reviewing the impact of the decision, RTA is modifying our process and testing it to determine the best way to employ the most efficient fare collection method without impairing on-time performance.Last month, Scene published an article in which RTA fare enforcement officers expressed frustration with enforcement policies and the low morale therefrom.
We are telling customers that over the next several weeks, RTA is altering its procedure with respect to proof of payment validations on the HealthLine. Customers will see more Transit Police officers on station platforms as opposed to on vehicles, and will be requesting to see valid proof of payment.
When Transit Police officers are not on site, the proof of payment validation will be done by the Health Line operator.
Over the next several days, this new method may slow down operations, but over time, we expect to again be able to provide the most efficient service without impairing on-time performance.