The decision to resume disconnections has been done with great concern and awareness of the financial difficulties and other vulnerabilities many of our customers are facing due to the pandemic. Our goal has been to work with customers and offer resources to avoid disconnections.
Financial relief tools are in place to assist customers in need. In addition to our current affordability programs, we are offering extended payment plan options as well as coordinating with outside agencies to refer customers for additional services. We continue to diligently notify customers with past due accounts, so they receive plenty of notice in addition to the regular multi-notice procedures. It is always our goal to keep customers connected to utility service.
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